HUBSPOT SOLUTIONS

The heart of HubSpot, the CRM holds a record of every communication and interaction you’ve had with your clients, potential clients and previous customers. It’s a single source of truth for your business to come together and deliver an intuitive and connected customer experience.

For us, this is just WOW. We’re big believers in the inbound methodology: Attract. Engage. Delight. Turning strangers into customers into promoters. The Marketing Hub facilitates this customer journey through connected and personalised experiences, using content, social media, paid ads, lead magnets, bespoke landing pages and leading data reporting and attribution. Marketing Hub has transformed the way businesses, well, do business.

A great website should not only look good, but also be a pivotal part of your overall inbound strategy. To do that it needs to be attracting leads, converting them and keeping customers coming back again and again. The HubSpot CMS not only hosts all your content, but also integrates marketing and sales with ethical data collection, dynamic personalisation and end to end sales funnel reporting. And the best bit is that it’s designed to be used by the non-tech’s in your business, which makes updating and editing it a piece of cake.

Customers expect quick resolution and a personalised service, which can be pretty difficult when you’re trying to manage multiple systems. HubSpots single view CRM provides one hub for all customer contact, data and information—making it easy for teams to offer intuitive and informed service to customers. It also has features such as ticketing, automation and self-service, a go-to knowledge base, survey capability including NPS, chat bots, live chat and more. It’s not good enough to just ‘deal with’ customers. We believe in ‘delighting customers’ instead, and the Service Hub helps us do that.

Connecting cross-functional teams is one of the big draws of HubSpot. The Sales Hub is all about coming together around the CRM and effectively managing the lead pipeline. With features such as forecasting, lead scoring, and a whole host of sales engagement tools, the sales team will be armed with all they need to improve lead conversion. A smooth, connected and intuitive pipeline means never missing a beat.